Terms of Service

1. Agreement to Terms

Welcome to Leadveyor ("Company," "we," "our," or "us"). By accessing or using our lead management platform at leadveyor.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Leadveyor.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide truthful and accurate information during registration

• Maintain and promptly update your account information

• Keep your password secure and confidential

• Not share your account credentials with any third party

• Notify us immediately of any unauthorized access or security breach

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account, whether authorized by you or not. We are not liable for any loss or damage arising from unauthorized use of your account.

4. Subscription and Billing

4.1 Subscription Plans

Leadveyor offers monthly and annual subscription plans. Pricing and plan details are available on our website at leadveyor.com/pricing.

4.2 Payment Terms

• Payment is due at the start of each billing cycle

• All fees are in Australian Dollars (AUD) unless otherwise stated

• Payment processing is handled by our third-party payment processor, Lemon Squeezy

• You authorize us to charge your payment method on a recurring basis

• Failed payments may result in service suspension or termination

4.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You will be charged the then-current subscription fee.

4.4 Price Changes

We reserve the right to modify our pricing at any time. For existing subscribers:

• We will provide at least 30 days advance notice of price increases

• The new pricing will apply at your next renewal date

• Continued use of the Service after the price change constitutes acceptance

4.5 Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with the Service within the first 30 days of your initial subscription, contact us at val@leadveyor.com for a full refund. After 30 days, all fees are non-refundable except as required by law.

4.6 Cancellation

You may cancel your subscription at any time without prior notice through your account settings or by contacting us at val@leadveyor.com. Upon cancellation:

• You will retain access to the Service until the end of your current billing period

• No refunds will be issued for partial billing periods (except within the 30-day guarantee)

• Your account and data will be retained for 90 days to allow reactivation

• After 90 days, your data will be permanently deleted

We strongly recommend exporting your data before cancellation.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in compliance with all applicable laws and regulations.

5.2 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws

• Store, transmit, or distribute illegal content including child exploitation material, terrorism-related content, or content promoting violence

• Send spam, unsolicited communications, or abusive messages through the Service

• Upload or store contact data without proper consent or in violation of privacy laws

• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems

• Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service

• Use automated systems (bots, scrapers) to access the Service without authorization

• Share your account credentials or allow multiple companies to use a single account

• Intentionally disrupt, damage, or impair the Service (including DDoS attacks or excessive API usage)

• Use the Service to build a competing product or for competitive intelligence purposes

• Remove, obscure, or alter any proprietary notices on the Service

• Violate the intellectual property rights of Leadveyor or any third party

• Transmit viruses, malware, or any other malicious code

5.3 Consequences of Violation

We reserve the right, in our sole discretion, to:

• Suspend or terminate your account immediately without notice

• Remove or disable access to any content that violates these Terms

• Take legal action against users who violate these Terms

• Report illegal activities to law enforcement authorities

Termination for cause will result in immediate loss of access with no refund of fees paid.

6. Service Availability and Modifications

6.1 Service Availability

We strive to provide reliable service but make no guarantees regarding:

• Uninterrupted or error-free operation

• Specific uptime percentages or availability

• Freedom from bugs, viruses, or other harmful components

• Accuracy or completeness of data processed by the Service

6.2 Maintenance and Downtime

We reserve the right to:

• Perform scheduled maintenance with or without advance notice

• Conduct emergency maintenance without notice

• Temporarily suspend the Service for updates, repairs, or improvements

• Modify or discontinue any feature or functionality

We are not liable for any downtime, data loss, or business interruption resulting from maintenance or service modifications.

6.3 Service Modifications

We may modify, update, or discontinue the Service (or any part thereof) at any time without notice. We are not liable to you or any third party for any modifications, suspensions, or discontinuance of the Service.

7. Intellectual Property Rights

7.1 Leadveyor's Intellectual Property

The Service, including all software, code, design, text, graphics, logos, features, and functionality, is owned by Leadveyor and protected by Australian and international copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms.

7.2 Your Content and Data

You retain all ownership rights to the data you input into the Service, including:

• Lead information and contact details

• Notes, comments, and custom fields

• Any content you create or upload

By using the Service, you grant us a limited license to:

• Store, process, and display your data to provide the Service

• Use AI (Anthropic Claude) to analyze, validate, and parse your data

• Create backups and ensure data redundancy

• Perform analytics to improve the Service (in aggregated, anonymized form)

The AI-generated outputs derived from your data (such as parsed lead fields, categorizations, and analysis) belong to you.

7.3 Feedback and Suggestions

If you provide feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you grant us an unlimited, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you. We may use your Feedback to improve the Service or develop new features without compensation or attribution.

8. Third-Party Services and Integrations

8.1 Third-Party Dependencies

The Service integrates with third-party services including but not limited to:

• Anthropic (Claude AI)

• Ably (real-time communication)

• Mailgun, SendGrid, Postmark (email delivery)

• Lemon Squeezy (payment processing)

• Google Analytics (analytics)

• Zapier, Unbounce, Framer (integrations)

8.2 No Responsibility for Third Parties

We are not responsible for:

• The availability, functionality, or performance of third-party services

• Any loss, damage, or issues caused by third-party service failures

• Changes, discontinuation, or pricing changes of third-party services

• The privacy practices or terms of service of third parties

You are responsible for complying with the terms of service of any third-party services you connect to Leadveyor.

8.3 Changes to Integrations

We reserve the right to add, modify, or remove third-party integrations at any time without notice.

9. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

9.1 Data Security

While we implement reasonable security measures, we cannot guarantee absolute security. You acknowledge that:

• No method of electronic transmission or storage is 100% secure

• You use the Service at your own risk

• We are not liable for unauthorized access, data breaches, or security incidents beyond our reasonable control

9.2 Data Breach Notification

In the event of a data breach affecting your account, we will notify you within 72 hours or a reasonable timeframe as required by applicable Australian law.

9.3 Data Retention After Cancellation

Upon cancellation:

• Your data is retained for 90 days to allow reactivation

• After 90 days, your data is permanently deleted from our active systems

• Backups may retain data for additional periods as part of our disaster recovery procedures

You are responsible for exporting your data before cancellation if you wish to retain it.

10. Limitation of Liability

10.1 AS-IS Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• ACCURACY, RELIABILITY, OR COMPLETENESS

• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that the Service will meet your requirements or that any errors will be corrected.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10.3 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities

• Loss of data or information

• Business interruption

• Loss of goodwill or reputation

• Cost of substitute services

This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy implied or imposed by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.

If the Australian Consumer Law or other applicable law implies a guarantee or warranty that cannot be excluded, our liability for breach of such guarantee or warranty is limited, at our option, to:

• In the case of services: supplying the services again or paying the cost of having the services supplied again

• In the case of goods: replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of having the goods repaired or replaced

11. Indemnification

You agree to indemnify, defend, and hold harmless Leadveyor, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service

• Your violation of these Terms

• Your violation of any rights of another person or entity

• Your violation of any applicable laws or regulations

• Content or data you submit to the Service

• Any negligent or wrongful conduct by you

This indemnification obligation survives termination of these Terms.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.

12.2 Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of Victoria, Australia. You consent to the jurisdiction of such courts and waive any objection to venue.

12.3 Informal Resolution

Before initiating any legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at val@leadveyor.com. Both parties agree to negotiate in good faith for at least 30 days before pursuing formal legal action.

12.4 No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Representations and Warranties

By using the Service, you represent and warrant that:

• You have the legal capacity and authority to enter into these Terms

• You are at least 18 years of age

• All information you provide is accurate, complete, and current

• You have obtained all necessary consents and permissions to store contact data in the Service

• You will comply with all applicable laws, including privacy and data protection laws

• You will not use the Service to violate any laws or infringe any rights of third parties

• Your use of the Service will not conflict with any other agreement to which you are a party

14. Term and Termination

14.1 Term

These Terms commence when you first access or use the Service and continue until terminated in accordance with this section.

14.2 Termination by You

You may terminate these Terms at any time by:

• Cancelling your subscription through your account settings

• Contacting us at val@leadveyor.com

• Ceasing all use of the Service

14.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without notice, for:

• Violation of these Terms

• Non-payment of fees

• Fraudulent, illegal, or abusive behavior

• Any reason at our sole discretion

14.4 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases

• You remain liable for all fees incurred prior to termination

• Sections of these Terms that by their nature should survive termination will survive (including intellectual property, indemnification, limitation of liability, and dispute resolution)

• We may delete your data in accordance with our retention policies

15. Changes to These Terms

15.1 Right to Modify

We reserve the right to modify these Terms at any time for any reason, including but not limited to:

• Legal or regulatory requirements

• Changes to the Service or features

• Business reasons or policy updates

15.2 Notice of Changes

When we modify these Terms, we will:

• Update the "Last Updated" date at the top of this document

• Send you an email notification at least 30 days before the changes take effect

• Post a notice on our website

15.3 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must cancel your subscription before the changes take effect.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Leadveyor regarding the Service and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

16.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

• Natural disasters

• War, terrorism, or civil unrest

• Government actions or regulations

• Internet or telecommunications failures

• Third-party service disruptions

• Pandemics or public health emergencies

16.6 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Leadveyor. You have no authority to bind Leadveyor or make commitments on our behalf.

16.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16.8 Contact Information

For questions about these Terms, please contact us at:

Email: val@leadveyor.com
Website: leadveyor.com

17. User Support

17.1 Support Services

We provide support services on a best-effort basis. We do not guarantee:

• Specific response times for support requests

• Resolution timeframes for issues or bugs

• Availability of support personnel 24/7

17.2 Support Channels

Support is available through:

• Email: val@leadveyor.com

• In-app support messaging (when available)

We will make reasonable efforts to respond to support requests in a timely manner but make no binding commitments regarding support response or resolution times.

18. Export Controls

You agree to comply with all applicable export control laws and regulations. You may not use or export the Service in violation of Australian or international export laws or regulations.

19. DMCA and Copyright

If you believe that content on the Service infringes your copyright, please contact us at val@leadveyor.com with:

• Identification of the copyrighted work

• Identification of the infringing material

• Your contact information

• A statement of good faith belief

• A statement under penalty of perjury that the information is accurate

• Your physical or electronic signature

20. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Effective Date: January 25, 2026

Leadveyor
Victoria, Australia
val@leadveyor.com

These Terms of Service were last updated on January 25, 2026. Please review them periodically for changes.